At Forever Connected, each product is made with care and fulfilled through trusted production partners. Because many items are made to order, we may have limitations on returns and exchanges.
Please review this policy before placing your order.
1. Return Eligibility
We accept returns or replacement requests only for eligible items that are:
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Use this website only for lawful purposes
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Defective or misprinted
- Incorrect items received
To be eligible, you must contact us within 30 days of delivery.
2. Non-Returnable Items
Because our products are made to order, we generally do not accept returns or exchanges for:
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Incorrect size selection
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Buyer’s remorse / change of mind
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Color preference changes
- Orders placed with incorrect shipping details
Please carefully review product details and sizing before purchasing.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
When contacting us, include:
- Your order number
- A clear photo of the defective or damaged item
- A brief description of the issue
This helps us resolve your issue quickly.
4. Refunds
Approved refunds will be processed to your original payment method.
Please note:
- Refund processing times vary by payment provider
- Banks and credit card companies may take several business days to complete the refund
You will receive confirmation once your refund has been issued.
5. Limitation of Liability
To the fullest extent permitted by law, Forever Connected shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or personal injury.
Our total liability to you for any claim shall not exceed the amount you paid for the product in question.
6. Order Changes & Cancellations
Orders may be cancelled within 24 hours of purchase, provided production has not yet begun. After that window, cancellation is not possible as your item will already be in production with Printful.
To request a cancellation, email foreverconnected23@gmail.com immediately with your order number and we will do our best to assist.
7. Exchanges
At this time, we do not offer direct exchanges unless the product received is defective or incorrect. If eligible, a replacement may be provided instead of a refund.
8. Shipping Issues
Forever Connected is not responsible for delays caused by:
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Shipping carriers
- Customs processing
- Weather conditions
- Incorrect address submission
Please ensure your shipping information is accurate during checkout.
9. Contact Information
For return or refund requests, please contact us: